Privacy Policy for Covaca Applications
Effective Date: May 13, 2026
This Privacy Policy applies to all Covaca applications and services including:
- Covaca (Customer App)
- Covaca Vendor
- Covaca Delivery
Covaca values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect user information when using our applications and services.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Delivery address
- Store or business details
- Profile information
Device & Technical Information
- Device model
- Operating system
- App version
- IP address
- Crash logs and diagnostics
Location Information
We may collect precise or approximate location data to:
- Enable deliveries and order tracking
- Show nearby stores and services
- Improve delivery operations
- Support vendor and delivery partner activities
Location access is only collected with user permission.
2. How We Use Information
We use collected information to:
- Create and manage accounts
- Process orders and deliveries
- Provide customer and vendor support
- Improve app functionality and security
- Send notifications and updates
- Prevent fraud and unauthorized access
3. Information Sharing
We do not sell personal information.
Information may be shared only with:
- Vendors and delivery partners for order processing
- Payment providers for transactions
- Service providers supporting app operations
- Legal authorities when required by law
4. Data Security
We implement reasonable technical and organizational measures to protect user data against unauthorized access, misuse or disclosure.
However, no digital platform can guarantee complete security.
5. Permissions
Our applications may request permissions such as:
- Location access
- Camera access
- Storage/media access
- Notification permission
- Phone permission (if required for delivery communication)
Permissions are only used for app functionality.
6. Third-Party Services
Covaca applications may use trusted third-party services including:
- Firebase
- Google Maps
- Payment gateways
- Analytics and crash reporting services
These services may collect data according to their own privacy policies.
7. Children’s Privacy
Our services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
8. User Rights
Users may:
- Access their personal information
- Request correction of inaccurate data
- Request account deletion
- Contact us regarding privacy concerns
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website and applications.
10. Contact Information
For privacy-related questions or support:
Covaca Support Team
Email: support@covaca.in
Phone: +91 6382333204
